Use the correct verb-form. No supplier likes to be accused of the (damage to the goods) which is often what a complaint about packaging amounts to. (To support a claim on your suppliers) must be carefully worded so as not to give offence. The surveyor considers (faulty packing) is due to (negligence or carelessness). We will hold the goods in case you need them (complaints) for compensation. If you (to change the wording) express regret and admit it. Your complaint (to take the consequences) and a full reply will be sent later. They are sure (to be at fault) for loss of revenue. They will have (to investigate) if they do not admit the claim as justified. I suggest we
of the penalty clause.
The parties settled the dispute amicably without (to refer the matter to arbitration).

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