nikitos15012

05.02.2022 09:44

Английский язык

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Employed by motels, hotels and resorts, these front desk agents are responsible for (1) . They not only greet and register the guests when they come in, but also assign rooms, (2) in safe-deposit boxes, issue room keys, make welcome calls, issue discount cards, pamphlets, (3) from customers, etc. They are also responsible for mentioning all the rules and regulations of the hotel, when a client checks in.The front desk agent is also responsible for collecting payments from guests,(4), making electronic reservations, respond to e-mails, maintain hotel room inventory, etc. They are also expected to patiently answer all the queries of the guests and (5) , to give the guests maximum customer satisfaction. Moreover, overseas clients often give their loved ones (6) . The job of the front desk executive is to transfer calls to the guests and if they are unavailable, to make a note of the caller and (7) when he or she returns.

A front desk executive also needs (8) regarding the part of the day, when the room is vacated by the guest, so that they can clean up the room. At times guests would wish (9) , which might require considerable
effort to fit in their requirements in a busy season. Doing this smoothly will certainly win the praises of the guests.

Often guests (10)to move in and around the city. The front desk agent is to help them with the travel arrangements. They also (11) about the city and the best places to visit. In fact, the front desk job description depends mainly on the hotel. There are some hotels that believe in delivering (12) . They ask their front desk agents to help their guests in every way possible. Some may be even asked (13) , deliver champagne, remind the guests of their appointments in the city, etc.

a. will require transportation assistance
b. take room service orders
c. assist them in every way possible
d. checking guests in and out of the hotel
e. the contact numbers of the hotel
f. to make coffee for their guests
g. making reservations over the phone
h. deposit valuables
i. the ultimate customer satisfaction
j. without fail inform the guest
k. to inform the housekeeping staff
l. help guests with information
m. to extend or cancel their reservations