1)Penny uses a to open the door of her hotel room walk-in
room key
registration form
reservation
damage deposit
2)The guests left a stain on the carpet. The hotel used the to pay for the cost of replacing the carpet
reservation
damage deposit
reservation number
registration form
walk-in
3)Shonda works at a hotel, and her boss expects her to book at least 10 rooms every day. What type of standard is this?
Quality
Quantity
Cost
Time
Amount
4)Ms. Johnson tells the front desk clerk her . Then the front desk clerk finds the details of Ms. Johnson's stay.
reservation.
reservation number
registration form
room key
damage deposit
5)The communication of information about goods, services, images, and/or ideas defines
cultural trends
Promotion
Demand
message channels
advertisement
6)I am writing to thank you for the week which I at your hotel last month.
Spend
Spent
is spending
Have spent
has spend
7)I was very happy with the wonderful atmosphere in the hotel and the way you made all your hotel guests feel welcome.
All
in which
in case
in that
due in
9)The food, accommodation and service were of a very high standard
Completely
All
Partly
Almost
Every
10)The restaurant service was . I intend to return to your hotel in the near future
Sweet
excellent
Delicious
Tasty
Good
11)I am just writing about the terrible week I had at your hotel last month.
аt complaining
to complain
for complaining
in complaint
For complaint
12)The service in the restaurant was slow and .
dissatisfaction
Dissatisfying
Satisfying
Satisfied
Dissatisfied
13)I was also very disappointed by the condition my room.
in
Of
On
At
To
14)The bed was hard and not very comfortable. , there were no tea-making facilities in the room
due to
In addition
as well as
to add to
that’s why
15)I am afraid that I cannot recommend your hotel to else.
everyone
Anyone
no one
Nobody
somebody
16)I am writing to your booking for two double rooms for three nights from May 14th to May 17th
Inviting
Confirm
enclosing
Inclusive
Open
17)The rooms are on the fourth floor. There is a door between the rooms and both the rooms have a of the hotel gardens.
amenities , approve
connecting, view
available, checking in
inviting , open
open, checking in
18)Do you like ?
Cook
Cooking
to cook​
Cooked
Cooks

19)Mince is
a paper that says how to get food ready for a dish
cut something into very small pieces
D cut something into strips like matchsticks
cut something into small squares
a machine that keeps food cold

20)Slice is
cut something into small squares
cut something into flat pieces
the foods that go in a dish
a thin material that is used to cover food
shred something into small strips

21)Dice is
a thin material that is used to cover food
cut something into small squares
the foods that go in a dish
cut something into flat pieces
shred something into small strips

22)Beverages With Liquor
Imported, red
well drink, cocktail
red and write
imported, domestic
home made, domestic

23)You can return these shoes to the shop if you keep the
Account
Receipt
Change
ticket
Buy

24)If I​ too much coffee, I can’t get to sleep at night.
Am drinking
Drink
Drank
Will drink
would drink

25)I went running this morning and now I’m
confused
exhausted
stressed
disappointed
Tired

26)This dress​by an Italian fashion company.
designed
was designed
was design
has designed
will design

27)You​be late with your homework.
Must
mustn’t
don’thaveto
haveto
has to

28)It’s quite warm today–you​wear a jacket.
mustn’t
Should
haveto
don’t have to
has to

29)We played really well and we easily​the other team.
Won
Beat
Passed
scored
Win

30)We arrived here on Monday and so far we ​to the beach three times.
went
have been
are going
were going
go

31)The river level rose by three metres last year and there was a big
snow storm
Flood
earthquake
Forest fire
Fire

32)I can’t meet you tomorrow because I ​ the football match on TV.
watch
will be watching
will watch
will have watched
watching
​

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