200 Read and circle. Then listen and check.
... Dear Diary...
....I'm in my room now.....
and I'm listening to..
...music. Mum and Dad..
are in the living room.......
.....They are watching TV.
... Liam is reading a book.
....and Charlie is sleeping.
....on the sofa! Nanny isn't..
....watching. TV...........
OOOO
She's in the garden.
She's picking flowers for
her room
Everyone is very happy
today!
Love,
... Lilly..............
1 Lilly is listening to music / running.
2 Mum and Dad are sleeping /
watching TV.
3 Liam is singing / reading.
4 Charlie is sleeping /
eating an ice cream.
5 Nanny Rose is fishing / pickir
flowers

1. music

2. sleeping

3. reading

4. sleeping

5. picking flowers

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Social Media Marketing

How to respond when customers get sour on social media

Contributor Jay Baer offers a five-point solution for dealing with customer complaints in social media.

Jay Baer on February 9, 2018 at 11:49 am

In today’s “always on” digital landscape, responsiveness is the name of the game for customer service. People are flocking to the platforms where they know they’ll be heard and, more importantly, where they know they’ll get a response. That’s why we see that Twitter has become a prime avenue for customer interaction with companies.

For example, Tesla CEO Elon Musk was in the giving spirit this holiday season, sending out a Christmastime tweet that thanked customers and asked them how the company could improve. It wasn’t simple lip service, though.