Role Play: Making a Doctor's Appointment
Doctor's Assistant: Good morning, Doctor Jensen's office. How may I help you?
Patient: Hello, I'd like to make an appointment to see Doctor Jensen, please.
Doctor's Assistant: Have you been in to see Doctor Jensen before?
Patient: Yes, I have. I had a physical last year.
Doctor's Assistant: Fine, what is your name?
Patient: Maria Sanchez.
Doctor's Assistant: Thank you, Ms. Sanchez, let me pull up your file... Okay, I've located your information. What's the reason for your making an appointment?
Patient: I haven't been feeling very well lately.
Doctor's Assistant: Do you need urgent care?
Patient: No, not necessarily, but I'd like to see the doctor soon.
Doctor's Assistant: Of course, how about next Monday? There's a slot available at 10 in the morning.
Patient: I'm afraid I'm working at 10. Is there anything available after three?
Doctor's Assistant: Let me see. Not on Monday, but we have a three o'clock opening next Wednesday. Would you like to come in then?
Patient: Yes, next Wednesday at three would be great.
Doctor's Assistant: All right, I'll pencil you in for three o'clock next Wednesday.
Patient: Thank you for your help.
Doctor's Assistant: You're welcome. We'll see you next week. Goodbye.
Patient: Goodbye.

1. True or False?
Decide whether the following statements are true or false:
1. Ms. Sanchez has never seen Doctor Jensen.
2. Ms. Sanchez had a physical examination with Doctor Jensen last year.
3. The doctor's assistant already has the file open.
4. Ms. Sanchez is feeling fine these days.
5. Ms. Sanchez needs urgent care.
6. She can't come in for a morning appointment.
7. Ms. Sanchez schedules an appointment for next week.

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