По . you are the customer. write a letter of complaint.

dear mrs kenz,

i am writing to complain about an mp3 player order i placed through your website on 14th july. unfortunately, i experienced a number of problems with the product, as detailed below.

to start with, i ordered a ritmix rf-7650 mp3 player and, despite the promise that i would receive the item within 3 working days, it did nor arrive 19th july, and it took another 10 days later. to make matters worse, when i eventually received the mp3 player, it was badly scratched. furthermore, the product description on your site stated that a case was included, however, this was missing.

i am very disappointed. i would appreciate it if you could replace the mp3 player, and include a case. in addition, i feel i deserve an explanation for the delay. i am sending the item back to you together with my invoice.

i hope that this matter will be dealt with promptly.

yours sincerely,

ваше имя и фамилия

уважаемая мисс кэнз,

я пишу, чтобы на mp3-плеер, который я заказал(а) на вашем сайте 14 июля. к сожалению, я столкнул(а)ся(ь) с рядом проблем с продуктом, как ниже.

для начала, я заказал(а) mp3-плеер ritmix rf-7650 и, несмотря на обещание, которое я получил(а), что получу товар в течение 3 рабочих дней, он не прибыл 19 июля, а прошло еще 10 дней. что еще хуже, когда я в конечном итоге получил(а) mp3-плеер, он был сильно поцарапан. кроме того, в описании продукта на вашем сайте указано, что чехол был включен, однако, его не было.

я разочарован(а). я был(а) бы признател(е/ь)н(а), если бы вы могли заменить mp3-плеер и включить чехол. кроме того, я чувствую, что заслуживаю объяснения этой задержки. я отправляю товар обратно вместе с моим счетом.

я надеюсь, что эта проблема будет рассмотрена как можно быстрее.

искренне ваш(а),

ваше имя и фамилия

1. we used to go skating at the saturday.

2. keith had never seen such a large he went to scotland.

3. we all met at the basketball..court..at half past three.

4. it's called a it's actually square!

5. for the 800 metres race, you have to run round the..track..twice.

6. the football match had to be called off because was flooded.

(beat,win,score)

7. our team..was winning..until half time, but in the second half the other team..scored..three goals,and so . but it was a great match!

(bat,stick,rod,racket)

8. adrian got a new his birthday.

9. can i borrow your

10. why are a strange shape?

11. i'd spent hours putting linseed oil on my ( keep the wood strong.

сircle the correct word or phrase.

1. the umpire/referee blew the whistle and most important football match i've ever played began.

2. we used to play rugby in the winter term, football in the spring term,and we'd do athletics/sport and swimming in the summer term.

3. do you fancy a game/play of cards?

4. i only do magic tricks for fun. i've never thought of becoming an amateur/a professional magician.

5. the play was so boring, we walked out during half time/the interval.

6. coventry city equalled/drew 3-3 with sunderland in the match last saturday.

7. spectators/viewers who watched last week's programme will remember we were looking at the history of baseball.

8. we got through to the final/finale, but then lost to cirencester.

9. most people prefer films which have a happy end/ending.

10. would all opponents/competitors please make their way to the starting line?

complete each second sentence the world given so that it has a similar meaning to the first sentence. write between two and five worlds in each gap.

1) i don't know how you can stand getting up so early to go to the pool. put

i don't know how you can..put up with so early to go to the pool.

2) i've finally started sorting out my postcard collection. round

i've round sorting out my postcard collection.

3) what did you do at the weekend? get

what did up the weekend?

4) i'm not so keen on skiing now i've discovered snowboarding. gone

i've..almost gone off i discovered snowboarding.

5) why do you continue to have riding lessons if you can't afford them? on

why do on riding lessons if you can't afford them?

6) we can't delay the match any longer. put

we can't the match any longer.