Напишите хорошие и плохие черты характера на ! большое : )

-hello, mr hanks

-good morning, anna. i'm glad to see you.

-mr hanks, i want to thank you for that five-step method, which you've advised me in your letter. it helped me a lot, however quarrelings didn't stop, they became more rare! they are learning to live in peace.

-of course, my method won't help to solve all the problems in the relations between your sons but you can help your children to resolve their conflicts.

-me? good idea, but i've tried everything. they make a fuss about everything anyway. they want only to quarrel!

-you say that they can't do without quarrels? eliminate any occasions for their conflicts. so, each one should write, what are the reasons of their conflicts. besides, try to solve the problem this way: each one must be responsable for something in your house. for example, one will always take out the garbage, and another-make the beds. this kind of house duties help to exercise diligence and calm

-thank you, mr hanks. i will surely try what you've said!

-you are welcome, anna. i look forwards to the reports on your progress!

-for sure!